Returns, Guarantee & Aftercare

Online purchases & your right of withdrawal

Where the statutory right of withdrawal applies to an eligible online purchase, you have 14 days to notify Juwelier ASAD that you wish to withdraw, in accordance with applicable consumer law. For goods, this period generally starts when you, or a person you designate other than the carrier, receives the jewellery. This is a period to decide and notify us—not a 14-day period to wear or use jewellery.

You may carefully inspect and briefly try on eligible jewellery only to the extent reasonably necessary to establish its nature, characteristics, fit and appearance, comparable to inspecting a piece in a jewellery store.

Please contact us as soon as you decide not to keep an eligible piece and safely store it until return. To initiate a withdrawal or return, email contact@juwelierasad.com. We will explain the next steps and where to send your piece; the address shown in our contact details is not a return instruction.

Returned jewellery is inspected. Handling or use beyond what is reasonably necessary may make you responsible for resulting diminished value, where permitted by applicable law. This can include scratches, surface wear, reduced polish, damage, alteration, repeated wear, or wearing the piece outside or in daily use. We do not automatically refuse every worn return; any assessment of diminished value must respect your statutory rights.

Personalised, custom & engraved jewellery

The statutory right of withdrawal may not apply to goods made to your specifications or clearly personalised, where the legal exception applies. Engraving requested by you is a form of personalisation.

Selecting a gold purity, gold colour, diamond option or ring size does not, by itself, automatically remove withdrawal rights. Whether the exception applies depends on the particular piece and the applicable law.

This exception does not affect your statutory rights if jewellery is defective or does not conform to your purchase agreement.

Purchases in our store

Purchases completed in our physical store are not subject to the online statutory cooling-off period merely because you change your mind. Juwelier ASAD does not promise a change-of-mind refund for in-store purchases.

Your statutory rights concerning defective or non-conforming goods remain fully applicable.

The 3-year ASAD Repair & Replacement Guarantee

For 3 years from purchase, Juwelier ASAD provides complimentary repairs, fixes, or replacement where appropriate for issues covered by the ASAD Guarantee. This is a voluntary commercial guarantee, separate from your statutory consumer rights. It is not a 3-year refund policy.

We assess your piece and the issue before advising on the appropriate remedy. Replacement is available where repair is not appropriate or possible and replacement is appropriate under the guarantee; it is not automatic on request.

The ASAD Guarantee does not cover loss or theft of the entire item, deliberate damage or severe misuse, or issues caused by unauthorised or third-party alteration or repair. These exclusions apply to this voluntary guarantee and do not remove your statutory rights.

The commercial guarantee does not limit statutory consumer rights. In particular, your legal rights concerning conformity do not automatically end after 3 years.

Lifetime ASAD Aftercare

We offer complimentary lifetime ring resizing where technically possible without compromising the piece. We also offer complimentary lifetime engraving changes where technically possible and where the jewellery remains suitable for safe re-engraving.

Each request is assessed for the design, condition and safety of your jewellery. We do not promise resizing or re-engraving that would weaken or damage the piece.

Repairs and alterations remain available after the 3-year ASAD Guarantee. Work not covered by the guarantee may be assessed and quoted before work begins.

Contact & next steps

For a return, guarantee request or aftercare, contact Juwelier ASAD with your purchase details and a description of your request. We will inspect or assess the jewellery and advise you on the next steps.

Juwelier ASAD
De Bazaar, Hal 35, Winkel 16–17, Beverwijk, Netherlands
contact@juwelierasad.com
+31 628836854

This policy explains Juwelier ASAD’s service and does not limit mandatory consumer rights under applicable law.